IT Support Technician

IT Support Technician

Dublin, OH

The IT Support Technician is responsible for executing tasks related to the delivery of customer support services, including installation, configuration, troubleshooting, customer assistance, and/or training in response to customer requirements. Primary customers are the Company’s operational units. The position may indirectly impact Company’s business objectives when those objectives are dependent upon the consistent performance of the Company’s business operations and their use of IT assets.

Benefits and Perks*

• Uncapped Flexible Paid Time Off.
• Paid on-the-job training and a comprehensive new hire program.
• Access to a robust learning management system, full of e-learning modules to help boost your professional and personal development.
• Performance-based career advancement.
• Educational Reimbursement Program.
• Multiple coverage choices for medical insurance, all include telemedicine and medical spending account options (HSA/FSA).
• Traditional 401(k) and Roth 401(k) Retirement plan with a generous Company match program.
• Company-Sponsored Life and AD&D Insurance.
• Basic and Enhanced Voluntary benefits so you may choose the right coverage at the right price for you and your family. Plans include dental, vision, short-term and long-term disability plans, supplemental life and AD&D insurance, accident, critical illness, hospital indemnity, ID theft protection, legal services program, and pet insurance.
• Free access to mental health resources, life coaching, and more for you and your family members through our Employee Assistance Program.
• Free access to exclusive discounts from nationwide and local retailers through our Discount Marketplace.
• A relaxed, business casual dress code that includes jeans and sneakers! 

*Based on current benefit offering, which is subject to change with or without notice. Certain benefits are subject to the terms and conditions of the governing plan documents which should be consulted for additional details and eligibility requirements.

• Manage Hardware Inventory level of all PC Hardware, Monitors, Phones, Printers, and other technical items and peripherals that are needed to support our Retail Stores.
• Respond, troubleshoot, and document support calls and tickets using the provided and approved software tools.
• Explain basic concepts or procedures in a clear, concise, easy-to-understand manner for a large and diverse customer base who utilizes a wide variety of in-house developed and off-the-shelf applications.
• Assist staff with the installation/imaging, configuration and ongoing usability of desktop computers, laptops, and peripheral equipment and software.
• Work with 3^rd party vendors for technical issues and other needs.
• Identify, isolate, and repair/resolve hardware and software problems on hardware that is returned for Stores and placed back into Inventory for use.
• Isolate hardware and peripherals that have been determined to be BAD or Faulty that have been returned to the Warehouse and set aside for Salvage.
• Complete projects within timelines and have ready to be shipped out for delivery to Stores.
• Utilize ticketing system to track, document and prioritize work.
• Contribute to technical support documentation of resolutions, processes, and procedures.
• Performs other duties as assigned.

• High school diploma or equivalent
• 1-3 years’ experience working in the IT Support field
• Minimum 1 -3 years’ experience supporting Windows 10 desktop/laptop PCs
• Excellent customer service, interpersonal, communication skills
• Must have a proven customer service background
• Experience with Asset Management
• Knowledge of Active Directory
• Possess high degree of discretion, integrity, professionalism, and accountability for area of responsibility and related results
• Display professional image and demeanor
• Experience with Microsoft SCCM and/or other system imaging tools (required)
• Ability to multi-task efficiently and be detail oriented and highly organized
• Knowledge & experience of Windows devices and support of Windows OS
• Able and willing to learn new as well as existing technologies
• Understanding installing software, patches, updates on desktops and laptops
• Understanding troubleshooting basic network, software, printing problems
• Successful at working within a team environment
• Excellent written, verbal and organizational skills
• Sense of urgency to complete all assigned tasks
• Physical demands for this position frequently include: the ability to remain in a stationary position, ability to lift and transport up to 50 pounds, move about freely inside and occasionally outside of the office, and the operation of mechanical controls, such as a keyboard.

We are honored to be recognized as a Military Friendly Employer and Military Friendly Spouse Employer for four consecutive years and have received designation as a Top Employer for Hispanic and Latinos by HLPA in 2023, 2024, and 2025. Additionally, we have been named one of America’s Greatest Workplace in Financial Services 2025 by Newsweek. 

Katapult, The Aaron’s Company, and Community Choice Financial have combined under a unified enterprise, bringing together complementary brands and capabilities to better serve our customers and communities.

The information contained herein is not intended to be an all-inclusive list of the duties and responsibilities of the job, nor is it intended to be an all-inclusive list of the skills and abilities required to do the job. The Company may, at its discretion, revise the job description at any time, and additional functions and requirements may be assigned by supervisors as deemed appropriate. Requirements, skills, and abilities included have been determined to illustrate the minimal standards required to successfully perform the position.

Community Choice Financial® Family of Brands, including its subsidiaries and affiliates, (the “Company”) uses artificial intelligence (“AI”) tools to assist in its recruitment and hiring process. Read the AI Use Consent and Acknowledgement for more information.  

Important: The Community Choice Financial® Family of Brands will never ask you for banking or other payment information at any point during the interview or hiring process, nor will we conduct an interview via text message. Any official email correspondence will come from the domains @ccfi.com. In-store positions are in person only.

The Community Choice Financial® Family of Brands is committed to providing an inclusive workplace free of discrimination based on race, color, religion, sex, age, national origin, military status, disability, pregnancy, sexual orientation, gender identity or expression, genetic information or any other characteristic protected by applicable law. Candidates of all backgrounds are encouraged to apply. CCFI Companies, LLC is an equal-opportunity employer.