Customer Service Representative (Bilingual)

Customer Service Representative (Bilingual)
Aaron’s – Home Solutions Department
Remote, Atlanta Metro

As a Customer Service Representative, you’ll help deliver positive customer experiences through every interaction. You'll assist customers with orders, answer questions, resolve concerns, and provide support that strengthens customer relationships and drives satisfaction. 

Compensation              

The hourly wage for the position is $14.50 per hour. This position is also eligible for incentive pay based on performance.

Why You’ll Love Working at Aaron’s

Our team members are our greatest asset. As an expression of our appreciation, Aaron’s is proud to offer outstanding career training, advancement opportunities, and a distinctive benefits package which includes**: 

• Financial security with same-day pay (up to three payments per pay period)
• Hourly pay plus performance-based incentives
• Paid time off, including vacation, sick time, and holidays  
• Medical, dental, and vision insurance eligibility and telemedicine access with enrollment
• 401(k) plan with contribution matching
• Tuition Reimbursement up to $1,500 per 12-month period for qualified courses and education
• Employee Assistance Program
• Employee Business Resource Groups that foster meaningful connection
• Dollar-for-dollar team member matches, up to $1,000 per year, through Aaron’s foundations
• No Sundays!

What You’ll Do – Essential Duties and Functions

• Assist customers over the phone with product inquiries, orders, applications, forms, and account updates.
• Process orders, forms, applications, and requests with accuracy and integrity.
• Guide new and existing customers through the online ordering process.
• Accurately process customer requests and maintain customer records.
• Respond to customer questions and resolve issues in a professional and timely manner.
• Listen actively, identify customer needs, and recommend appropriate solutions.
• Escalate complex issues and customer concerns to the appropriate team members when necessary.
• Document customer interactions and follow established procedures for issue resolution.
• Maintain a positive, empathetic, and professional attitude during all customer interactions.

What We’re Looking For – Qualifications and Skills

• A high school diploma or equivalent.
• Must be at least 18 years old in the United States. Must be at least 18 years old in Canada.
• Excellent verbal and written communication skills, plus a professional demeanor with customers and colleagues.
• Ability to understand and communicate product knowledge.
• Ability to work a full time schedule within business operating hours to include 10 A.M. to 7 P.M. Monday – Saturday, with Wednesdays and Sundays off.
• Meticulous attention to detail and ability to accurately enter data.
• Strong multitasking, organizational, writing, and problem-solving skills.
• Proficiency in using phones, POS system, Microsoft Office, and other relevant computer applications.
• Background check required. All background checks are conducted, and their results are considered, in accordance with applicable law.
• Bilingual (English/Spanish)

Nice to Haves – Preferred Qualifications and Skills

• Call center and/or dialer experience.
• Recent and relevant customer service, retail, or sales experience.

About Aaron’s

Katapult, The Aaron’s Company, and Community Choice Financial have combined under a unified enterprise, bringing together complementary brands and capabilities to better serve our customers and communities.

Aaron’s is an industry leader in the sales and lease-to-own retail industry, known for quality brand names, superior service, and helping customers create homes they love. Our team members play an important role in building relationships, supporting customers, and making a difference in the communities we serve.

Explore where this role can take you next. Learn more at https://careers.aarons.com/.

*Note that the pay range provided above is the lowest to highest rate we in good faith believe we would pay for this role at the time of this posting.  We may ultimately pay more or less than the posted range, and the range may be modified in the future.  An employee’s pay position within the salary range will be based on several factors including, but limited to, relevant education, qualifications, certifications, experience, skills, seniority, geographic location, performance, shift, travel requirements, sales or revenue-based metrics, any collective bargaining agreements, and business or organizational needs. Note: No amount of pay is considered to be wages or compensation until such amount is earned, vested, and determinable. The amount and availability of any bonus, commission, or any other form of compensation that are allocable to a particular employee remains in the Company's sole discretion unless and until paid and may be modified at the Company’s sole discretion, consistent with the law. 

**Benefits vary based on FT and PT employment status.

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