Product Manager - Retail Systems

Product Manager - Retail Systems

Atlanta, GA or Ft. Lauderdale, FL

With a focus on operational reliability, cross-team coordination, and strong vendor partnership, we are seeking an experienced Product Manager - Retail Systems to own the coordination, triage, and roadmap for BrandsMart’s point-of-sale platform.

As the Product Manager for Retail Systems, you will play a pivotal role in owning how BrandsMart identifies, triages, and resolves issues on our point-of-sale platform. You will be responsible for coordinating between stores, internal IT, and our POS vendor, managing vendor-driven changes, and maintaining a roadmap of upcoming platform changes. Your expertise in retail systems, vendor management, and cross-functional coordination will be instrumental in keeping our stores running smoothly.

Katapult, The Aaron’s Company, and Community Choice Financial have combined under a unified enterprise, bringing together complementary brands and capabilities to better serve our customers and communities.

Although not an all-inclusive list, below are some of the benefits that may be important to you and your family. **

• On-Demand Pay through Dayforce Wallet – request pay you’ve earned between paydays. We’ve found this to be one of the most popular programs with our associates!
• Excellent Career Advancement Opportunities
• Paid time off, including vacation, sick leave, and holidays.
• Medical, dental, and vision insurance – select the plan that best suits you and your family.
• Health Savings Account and Flexible Spending Accounts
• 401(k) plan with contribution matching.
• Employee Assistance Program – free access to mental health resources, life coaching, and more for you and your covered family members.
• Employee Purchase Program

• Strategic Vision: Develop a clear roadmap for BrandsMart’s point-of-sale platform and future retail systems. Partner with stores, IT, and our POS vendor to plan and communicate upcoming changes before they hit the floor.
• Vendor & Release Management: Track our POS vendor's release cadence and vendor-driven changes, assess their impact on stores before rollout, and manage the day-to-day relationship with our POS vendor.
• Requirements Definition: Translate the retail systems roadmap into detailed requirements and acceptance criteria that internal IT and our POS vendor can implement against.
• Issue Triage & Resolution: Own the end-to-end process for how POS issues are reported, triaged, and resolved — from store-level detection through internal IT diagnosis to vendor escalation when needed.
• Non-Functional Requirements: Ensure the roadmap accounts for the security, reliability, and scalability our stores depend on, not just new features.
• Store Enablement: Champion the in-store experience by understanding how associates and managers use the POS day-to-day, and work to reduce friction and workarounds caused by system gaps.
• Roadmap Communication: Maintain and communicate a clear roadmap of upcoming POS changes to stores and internal stakeholders, so teams aren't caught off guard by vendor-driven updates.
• Systems Expansion: Build the foundation to expand product ownership beyond POS into other BrandsMart business systems over time.
• Cross-Functional Collaboration: Collaborate with store operations, internal IT, and BrandsMart’s leadership to align priorities, gather insights, and keep everyone informed as changes roll out.
• Performance Metrics: Define and monitor key metrics related to POS health and support, such as issue volume, time to resolution, vendor SLA adherence, and store-reported downtime. Use data to prioritize fixes and improvements.
• Business Acumen: Develop a deep understanding of BrandsMart’s store operations, customer experience, and retail business model.
• Stakeholder Leadership: Lead without direct authority across stores, internal IT, and our POS vendor, building the trust and relationships needed to keep a fast, collaborative, results-oriented triage process running.

• Bachelor's degree in Business, Information Systems, Computer Science, or a related field.
• At least 5+ years of experience in product management, ideally with retail systems, POS platforms, or enterprise software supporting store operations.
• In-depth knowledge of retail systems and store operations, with an understanding of how POS platforms support day-to-day business.
• Familiarity with enterprise POS platforms, vendor management, and third-party system integrations.
• Strong analytical skills with the ability to interpret data and make data-driven decisions.
• Experience with Jira or similar incident tracking and ticketing tools.
• Proficiency in Agile methodologies and product management tools.
• Excellent communication and collaboration skills, with the ability to work effectively with cross-functional teams and stakeholders.
• The ability to meet the physical demands for this position, which frequently includes remaining in a stationary position, moving freely inside and occasionally outside of the office, and the operation of mechanical controls, such as a keyboard. 

Nice to Haves – Preferred Qualifications and Skills

• Strong problem solver with a willingness to roll up your sleeves to get the job done.
• Comfortable moving forward with less than perfect information, especially useful when triaging urgent store issues.
• Skilled at managing and resolving conflict through influence rather than reliance on direct authority.
• Courageous change leader, willing to challenge the status quo in how stores, IT, and vendors work together.
• Growth-minded, with a passion for learning and continuous improvement.

Think you’d thrive here?  Learn more at https://www.ccffamilyofbrands.com/explore-careers

The information contained herein is not intended to be an all-inclusive list of the duties and responsibilities of the job, nor is it intended to be an all-inclusive list of the skills and abilities required to do the job. The Company may, at its discretion, revise the job description at any time, and additional functions and requirements may be assigned by supervisors as deemed appropriate.  Requirements, skills, and abilities included have been determined to illustrate the minimal standards required to successfully perform the position.

Important: The Community Choice Financial® Family of Brands will never ask you for banking or other payment information at any point during the interview or hiring process, nor will we conduct an interview via text message. Any official email correspondence will come from the domains @ccfi.com. In-store positions are in person only.

The Community Choice Financial® Family of Brands is committed to providing an inclusive workplace free of discrimination based on race, color, religion, sex, age, national origin, military status, disability, pregnancy, sexual orientation, gender identity or expression, genetic information or any other characteristic protected by applicable law. Candidates of all backgrounds are encouraged to apply. CCFI Companies, LLC is an equal-opportunity employer.

Please note, we do not accept unsolicited resumes from third-party recruitment firms or agencies.

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