Contractor - IT Store Support Analyst

Contractor -IT Store Support Analyst

Dublin, OH (must be open to nights and weekends)

Contract projected to end December 31, 2026

Position Summary

The Contractor - IT Store Support Analyst helps to provide in the delivery of advanced technology related to the planning, scheduling, installation, configuration, testing, and implementation of approved IT solutions. At the direction of the IT Store Support Lead, this position provides the implementation results on projects and tasks involving the Company’s systems environment which directly supports the overall IT architecture. The Contractor -IT Store Support Analyst list directly impacts the design and implementation of IT solutions and systems, mainly related to retail, telecommunications, and desktop solutions in support of company-wide business applications and objectives. The position may directly impact the Company’s business objectives when those objectives are highly dependent upon the effectiveness and efficiency of IT solution deployment efforts. 

• Analyzes systems requirements in response to business requirements, risks, and implementation costs;
• Evaluates, verifies, and validates the operating system software environment;
• Integrates hardware and software components within the systems environment;
• Monitors and fine-tunes performance of the operating systems environment;
• Tests and validates the operating environment;
• Assists in mitigating the effects of modifications in the environment with other IT professionals;
• Works with others to ensure that integration of new applications, system patches, and OS configuration changes are seamless within the current systems environment;
• Assists in determining the feasibility of installing new solutions or modifications to existing solutions and schedules their implementation;
• Assists in troubleshooting problems resulting from modifications;
• Assists in evaluating new systems administrating technologies and their effect on the operating environment; and/or;
• Ensures that information security/information assurance policies, principles, and practices are an integral element of the operating systems environment.
• Applies information security/ information assurance policies, principles, and practices to all components of the operating systems environment when completing IT projects or tasks;
• Adheres to company operational and personnel policies and procedures.
• Network device management and support;
• Collaborate and Coordinate with ATT professional services for VPN and Circuit Support;
• Collaboration with Meraki for Meraki device support;
• Assist with triaging Stores down time and collaborate with vendors till the issue is resolved;
• Duties related to planning, scheduling, installation, configuration, testing, implantation of the Company’s IT systems environment;
• Assist with escalations from the IT Service Desk;
• Additional duties as assigned.

• High school diploma or equivalent
• 1-3 years’ experience working in the IT Support field
• Excellent customer service, interpersonal, communication skills
• Must have a proven customer service background
• Asset Management
• Knowledge of Active Directory
• Possess high degree of discretion, integrity, professionalism, and accountability for area of responsibility and related results
• Display professional image and demeanor
• Experience with Microsoft SCCM and/or other system imaging tools (required)
• Ability to multi-task efficiently and be detail oriented and highly organized
• Knowledge & experience of Windows devices and support of Windows OS
• Minimum 1 - 3 years’ experience supporting Windows 10 desktop/laptop PCs
• Able and willing to learn new as well as existing technologies
• Understanding installing software, patches, updates on desktops and laptops
• Understanding troubleshooting basic network, software, printing problems
• Successful at working in a team culture
• Excellent written, verbal and organizational skills
• Sense of urgency to complete all assigned tasks

• Physical demands for this position frequently include: the ability to remain in a stationary position, ability to lift and transport up to 50 pounds, move about freely inside and occasionally outside of the office, and the operation of mechanical controls, such as a keyboard.

We are honored to be recognized as a Military Friendly Employer and Military Friendly Spouse Employer for four consecutive years and have received designation as a Top Employer for Hispanic and Latinos by HLPA in 2023, 2024, and 2025. Additionally, we have been named one of America’s Greatest Workplace in Financial Services 2025 by Newsweek. 

The Community Choice Financial® Family of Brands ("CCF" or the “Company”), is one of the largest consumer specialty finance organizations in the U.S. We provide our customers, Team Members, and communities the Power of Choice with over 10 brands represented in more than 1,500 brick-and-mortar stores serving 24 states and online product offerings in 20 states. Community Choice Financial® Family of Brands is steadfast in our commitment to help people across the country get access to the short-term financial services they need when they need it the most.

Think you’d thrive here?  Learn more at https://www.ccffamilyofbrands.com/explore-careers

The information contained herein is not intended to be an all-inclusive list of the duties and responsibilities of the job, nor is it intended to be an all-inclusive list of the skills and abilities required to do the job. The Company may, at its discretion, revise the job description at any time, and additional functions and requirements may be assigned by supervisors as deemed appropriate.  Requirements, skills, and abilities included have been determined to illustrate the minimal standards required to successfully perform the position.

Important: The Community Choice Financial® Family of Brands will never ask you for banking or other payment information at any point during the interview or hiring process, nor will we conduct an interview via text message. Any official email correspondence will come from the domains @ccfi.com. In-store positions are in person only.

The Community Choice Financial® Family of Brands is committed to providing an inclusive workplace free of discrimination based on race, color, religion, sex, age, national origin, military status, disability, pregnancy, sexual orientation, gender identity or expression, genetic information or any other characteristic protected by applicable law. Candidates of all backgrounds are encouraged to apply. CCFI Companies, LLC is an equal-opportunity employer.

“Please note, we do not accept unsolicited resumes from third-party recruitment firms or agencies.”