Employee Engagement Specialist

Employee Engagement Specialist

Remote

The Employee Engagement Specialist is responsible for playing a key role in shaping an exceptional employee experience from day one through ongoing engagement initiatives. This position is primarily responsible for managing the full-cycle onboarding process for corporate employees, ensuring every new hire feels welcomed, supported, and prepared for success. In addition, this role will contribute to broader engagement-focused programs that strengthen culture, connection, and communication across the organization.

• Paid on-the-job training and a comprehensive new hire program.
• Access to a robust learning management system, full of e-learning modules to help boost your professional and personal development.
• Performance-based career advancement.
• Educational Reimbursement Program.
• Multiple coverage choices for medical insurance, all include telemedicine and medical spending account options (HSA/FSA).
  Traditional 401(k) and Roth 401(k) Retirement plan with a generous Company match program.
• Company-Sponsored Life and AD&D Insurance.
• Basic and Enhanced Voluntary benefits so you may choose the right coverage at the right price for you and your family.  Plans include dental, vision, short-term and long-term disability plans, supplemental life and AD&D insurance, accident, critical illness, hospital indemnity, ID theft protection, legal services program, and pet insurance.
• Free access to mental health resources, life coaching, and more for you and your family members through our Employee Assistance Program.
• Free access to exclusive discounts from nationwide and local retailers through our Discount Marketplace.
• PTO that grows with you, starting with 12 days in your first year.
• A relaxed, business casual dress code that includes jeans and sneakers!

*Based on current benefit offering, which is subject to change with or without notice. Certain benefits are subject to the terms and conditions of the governing plan documents which should be consulted for additional details and eligibility requirements.

Onboarding & New Hire Experience

• Manage the full-cycle corporate onboarding process, ensuring a smooth and welcoming experience for all new hires.
• You will partner closely with hiring managers, department leaders, and HR team members to create a cohesive, high-quality new hire journey while supporting additional engagement programs that fuel our people engine.
• Partner with Hiring Managers to prepare onboarding agendas, welcome materials, and necessary tools.
• Facilitate New Hire Orientation sessions for corporate employees, promoting a consistent and engaging introduction to the company.
• Oversee the New Hire Advisor Program, including identifying and tracking advisors, managing toolkit resources, pairing new hires with advisors, and monitoring program success.
• Review and analyze new hire feedback; identify themes and communicate insights to Sr Manager of Employee Experience and other stakeholders to continuously improve the onboarding experience.
• Maintain and contribute to enhancements of the Corporate New Hire Experience, including all supporting resources.
• As needed, support the creation and maintenance of Store Operations onboarding resources.

Employee Engagement & Program Support

• Support engagement-related initiatives that contribute to a positive employee experience.
• Collaborate with cross-functional partners to help coordinate internal communications, updates, or resources related to engagement programs.
• Maintain accurate records, tracking tools, and documentation for onboarding and engagement initiatives.
• Assist with surveys, feedback mechanisms, and follow-up actions to support continuous improvement of the employee experience.
• Participate in special projects and new initiatives that strengthen employee engagement across the organization.

• 3–5 years of experience in onboarding, program coordination, HR operations, or a related administrative/employee experience role.
• Highly organized with the ability to prioritize multiple overlapping tasks with accuracy and attention to detail.
• Strong interpersonal, written, and verbal communication skills with a hospitality mindset.
• Proactive, resourceful, and able to take ownership of projects from start to finish with minimal supervision.
• Ability to maintain confidentiality, exercise sound judgment, and demonstrate professionalism at all times.
• High proficiency in Microsoft Office Suite (Word, Excel, PowerPoint, SharePoint, Outlook); experience with Canva and graphic design skills desired.
• Strong time management skills and the ability to adapt in a fast-paced environment.
• Creative thinker who can contribute ideas that enhance programs, processes, and employee experiences.

We are honored to be recognized as a Military Friendly Employer and Military Friendly Spouse Employer for four consecutive years and have received designation as a Top Employer for Hispanic and Latinos by HLPA in 2023, 2024, and 2025. Additionally, we have been named one of America’s Greatest Workplace in Financial Services 2025 by Newsweek. 

The Community Choice Financial® Family of Brands ("CCF" or the “Company”), is one of the largest consumer specialty finance organizations in the U.S. We provide our customers, Team Members, and communities the Power of Choice with over 10 brands represented in more than 1,500 brick-and-mortar stores serving 24 states and online product offerings in 20 states. Community Choice Financial® Family of Brands is steadfast in our commitment to help people across the country get access to the short-term financial services they need when they need it the most.

Think you’ll thrive here? Learn more at https://www.ccffamilyofbrands.com/explore-careers

The information contained herein is not intended to be an all-inclusive list of the duties and responsibilities of the job, nor is it intended to be an all-inclusive list of the skills and abilities required to do the job. The Company may, at its discretion, revise the job description at any time, and additional functions and requirements may be assigned by supervisors as deemed appropriate.  Requirements, skills, and abilities included have been determined to illustrate the minimal standards required to successfully perform the position.

Community Choice Financial® Family of Brands, including its subsidiaries and affiliates, (the “Company”) uses artificial intelligence (“AI”) tools to assist in its recruitment and hiring process. Read the AI Use Consent and Acknowledgement for more information. 

Important: The Community Choice Financial® Family of Brands will never ask you for banking or other payment information at any point during the interview or hiring process, nor will we conduct an interview via text message. Any official email correspondence will come from the domains @ccfi.com. In-store positions are in person only.

The Community Choice Financial® Family of Brands is committed to providing an inclusive workplace free of discrimination based on race, color, religion, sex, age, national origin, military status, disability, pregnancy, sexual orientation, gender identity or expression, genetic information or any other characteristic protected by applicable law. Candidates of all backgrounds are encouraged to apply. CCFI Companies, LLC is an equal-opportunity employer