Strategic Accounts Solution Specialist

Strategic Accounts Solution Specialist

Remote

The Strategic Accounts Solutions Specialist is responsible for providing operational support on initiatives within the Strategic Account Solutions Team, including Replevins. You will be responsible for the daily operational functions of programs and be a part of a sharp, dedicated, and proactive team.

Benefits and Perks*

• Uncapped Flexible Paid Time Off.
• Paid on-the-job training and a comprehensive new hire program.
• Access to a robust learning management system, full of e-learning modules to help boost your professional and personal development.
• Performance-based career advancement.
• Educational Reimbursement Program.
• Multiple coverage choices for medical insurance, all include telemedicine and medical spending account options (HSA/FSA).
• Traditional 401(k) and Roth 401(k) Retirement plan with a generous Company match program.
• Company-Sponsored Life and AD&D Insurance.
• Basic and Enhanced Voluntary benefits so you may choose the right coverage at the right price for you and your family. Plans include dental, vision, short-term and long-term disability plans, supplemental life and AD&D insurance, accident, critical illness, hospital indemnity, ID theft protection, legal services program, and pet insurance.
• Free access to mental health resources, life coaching, and more for you and your family members through our Employee Assistance Program.
• Free access to exclusive discounts from nationwide and local retailers through our Discount Marketplace.
• A relaxed, business casual dress code that includes jeans and sneakers! 

*Based on current benefit offering, which is subject to change with or without notice. Certain benefits are subject to the terms and conditions of the governing plan documents which should be consulted for additional details and eligibility requirements.

• Serve as the point of contact for other corporate departments, field management, and third parties regarding claims for Life of the South (“LOTS”) and other ancillary products.
• Submit LOTS claims for review and tracking at corporate level daily and through various case management systems.
• Monitor accounts with pending LOTS claims in Unitas to confirm loan status has been properly updated.
• Review claims to confirm correct documentation has been pulled over for claim processing.
• Audit denied claims to ensure all correct and required documentation has been provided and appeal as needed.
• Maintain and manage comprehensive systems for tracking and payment of LOTS claims.
• Provide clear and concise reporting to Accounting and VP of Secured Revenue Strategy for monthly reconciliation of LOTS claims.
• Support field operations through review and responses of emails received through the Claims Inbox.
• Oversee the process of generating, mailing, and saving state-required notices to customers’ accounts for specific store brands.
• Review and approve settlement requests for Active accounts and provide weekly reporting to field leadership.
• Assist with executing awards issued to the Company resulting from forfeiture actions and Replevins by closely monitoring filings and tracking service, rectifying any deficiencies to assure the collateral is recovered timely.
• Work efficiently in a rapidly-changing and fast-paced environment and handle multiple challenging tasks with ease to meet performance standards.

• Bachelor’s Degree or the equivalent combination of formal education, training and/or related experience
• 1-2+ years of relevant and related work experience in Operations
• Ability to think strategically, work independently, and identify areas of improvement and propose solutions
• Ability to demonstrate professionalism and skill working in both an individual and team environment
• Ability to multi-task and consistently meet aggressive and time-sensitive deadlines in an ever-changing atmosphere
• Ability to maintain a full-time work schedule with regular in-person attendance is required for this position. A full-time work schedule for this position includes, at a minimum, 40-hours per week, possibly more depending on work demands and priorities.
• Excellent written and verbal communication skills with a strong attention to detail
• Expertise in Word, Outlook and Excel required
• Physical demands for this position frequently include: the ability to remain in a stationary position, move about freely inside and outside of the office, and the operation of mechanical controls, such as a keyboard.

We are honored to be recognized as a Military Friendly Employer and Military Friendly Spouse Employer for four consecutive years and have received designation as a Top Employer for Hispanic and Latinos by HLPA in 2023, 2024, and 2025. Additionally, we have been named one of America’s Greatest Workplace in Financial Services 2025 by Newsweek. 

The Community Choice Financial® Family of Brands ("CCF" or the “Company”), is one of the largest consumer specialty finance organizations in the U.S. We provide our customers, Team Members, and communities the Power of Choice with over 10 brands represented in more than 1,500 brick-and-mortar stores serving 24 states and online product offerings in 20 states. Community Choice Financial® Family of Brands is steadfast in our commitment to help people across the country get access to the short-term financial services they need when they need it the most.

Think you’d thrive here?  Learn more at https://www.ccffamilyofbrands.com/explore-careers

The information contained herein is not intended to be an all-inclusive list of the duties and responsibilities of the job, nor is it intended to be an all-inclusive list of the skills and abilities required to do the job. The Company may, at its discretion, revise the job description at any time, and additional functions and requirements may be assigned by supervisors as deemed appropriate.  Requirements, skills, and abilities included have been determined to illustrate the minimal standards required to successfully perform the position.

Important: The Community Choice Financial® Family of Brands will never ask you for banking or other payment information at any point during the interview or hiring process, nor will we conduct an interview via text message. Any official email correspondence will come from the domains @ccfi.com. In-store positions are in person only.

The Community Choice Financial® Family of Brands is committed to providing an inclusive workplace free of discrimination based on race, color, religion, sex, age, national origin, military status, disability, pregnancy, sexual orientation, gender identity or expression, genetic information or any other characteristic protected by applicable law. Candidates of all backgrounds are encouraged to apply. CCFI Companies, LLC is an equal-opportunity employer.