Desk Representative

The Desk Representative position allows individuals to gain exposure to various departments and functions that make up the Company’s Desk Roles to include our PACE Team (Loan Application Support), Collateral Optimization, Operations Support Team and Redemption Team.

In this role, you will be responsible for providing coverage on one of our dedicated “Desk” teams as needed. You will use strong customer service skills while playing a critical role in supporting our customers and/or store operations. Gaining insight into the different aspects of our various Desk Teams will make you the ideal candidate to consider for placement into specific openings when available.

Benefits & Perks*

• Paid on-the-job training and a comprehensive new hire program.
• Access to a robust learning management system, full of e-learning modules to help boost your professional and personal development.
• Cross brand training that enables you to move into opportunities at any one of our eleven brands across the country.
• Enrollment in a Key Holder Program designed to establish and enhance leadership potential for promotion.
• Performance-based career advancement.
• Educational Reimbursement Program.
• Multiple coverage choices for medical insurance, all include telemedicine and medical spending account options (HSA/FSA).
• Traditional 401(k) and Roth 401(k) Retirement plan with a generous Company match program.
• Company-Sponsored Life and AD&D Insurance.
• Basic and Enhanced Voluntary benefits so you may choose the right coverage at the right price for you and your family.  Plans include dental, vision, short-term and long-term disability plans, supplemental life and AD&D insurance, accident, critical illness, hospital indemnity, ID theft protection, legal services program, and pet insurance.
• Free access to mental health resources, life coaching, and more for you and your family members through our Employee Assistance Program.
• Free access to exclusive discounts from nationwide and local retailers through our Discount Marketplace.
• Paid time off that grows with you, starting with 12 days in your first year. 
  

*Based on current benefit offering, which is subject to change with or without notice. Certain benefits are subject to the terms and conditions of the governing plan documents which should be consulted for additional details and eligibility requirements.

The Loan Support Agent plays a critical role in supporting store operations by coaching team members on accurate vehicle appraisals and loan application submissions. This position is responsible for auditing and validating loan documents, assessing vehicle damage, and ensuring compliance with company standards and state regulations. As a subject matter expert in our valuation tools, you will use your organizational and coaching skills to help stores exceed their loan performance goals.

Hours: Availability required 8am - 9:30 pm M-F; 10am-7pm availability to close as needed.  Sat/Sun - 8am - 6pm 

Must be available to work on Saturday (in turn, will have a day off during the week)

Sunday is Overtime eligible and on a rotation schedule.

High School Education: Bachelor’s Degree preferred

· Minimum one year of direct to customer problem solving service role

· 1–3 years of experience in retail, financial services, or a related industry.

· Excellent interpersonal, verbal, and written communication skills

· Listening skills with the ability to ask probing questions, understand concerns, and overcome objections

· Ability to effectively manage multiple priorities and adapt to change within a fast-paced business environment

· Demonstrate strong time management and organization skills, including the ability to change priorities as needed.

· Be thorough and accurate when completing tasks and considering all relevant details.

· Ability to type 40-60 wpm with a high degree of accuracy

· Proficiency in Microsoft Office Suite

· Bilingual English/Spanish preferred but not required

· Background in price negotiations for product or service is preferred

· Physical demands for this position frequently include: the ability to remain in a stationary position, move about freely inside and occasionally outside of the office, and the operation of mechanical controls, such as a keyboard

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