Desk Representative

The Desk Representative position allows individuals to gain exposure to various departments and functions that make up the Company’s Desk Roles to include our PACE Team (Loan Application Support), Collateral Optimization, Operations Support Team and Redemption Team.

In this role, you will be responsible for providing coverage on one of our dedicated “Desk” teams as needed. You will use strong customer service skills while playing a critical role in supporting our customers and/or store operations. Gaining insight into the different aspects of our various Desk Teams will make you the ideal candidate to consider for placement into specific openings when available.

Providing Title services as part of the Operations Support Team, you will be a part of a dynamic team dedicated to providing exceptional customer service to our internal field and corporate partners.

You’ll use your attention to detail and customer service mindset to take on vehicle title processing and lien placements for online and retail stores, allowing them to focus on helping their customers and growing their businesses.
Hours: 8:30-5 or 9-6 CST, M-F.

High School Education: Bachelor’s Degree preferred

· Minimum one year of direct to customer problem solving service role

· 1–3 years of experience in retail, financial services, or a related industry.

· Excellent interpersonal, verbal, and written communication skills

· Listening skills with the ability to ask probing questions, understand concerns, and overcome objections

· Ability to effectively manage multiple priorities and adapt to change within a fast-paced business environment

· Demonstrate strong time management and organization skills, including the ability to change priorities as needed.

· Be thorough and accurate when completing tasks and considering all relevant details.

· Ability to type 40-60 wpm with a high degree of accuracy

· Proficiency in Microsoft Office Suite

· Bilingual English/Spanish preferred but not required

· Background in price negotiations for product or service is preferred

· Physical demands for this position frequently include: the ability to remain in a stationary position, move about freely inside and occasionally outside of the office, and the operation of mechanical controls, such as a keyboard