Impound Specialist

Impounds Specialist

Savannah, GA (hybrid)

The Impounds Specialist is responsible for developing and managing customer relationships as well as with vendor management to help increase departmental profitability by following up via phone on Impound opportunities generated by various online entities.

• Paid on-the-job training and a comprehensive new hire program.
• Access to a robust learning management system, full of e-learning modules to help boost your professional and personal development.
• Performance-based career advancement.
• Educational Reimbursement Program.
• Multiple coverage choices for medical insurance, all include telemedicine and medical spending account options (HSA/FSA/Dependent Care FSA).
• Traditional 401(k) and Roth 401(k) Retirement plan with a generous Company match program.
• Company-Sponsored Life and AD&D Insurance.
• Basic and Enhanced Voluntary benefits so you may choose the right coverage at the right price for you and your family.  Plans include dental, vision, short-term and long-term disability plans, supplemental life and AD&D insurance, accident, critical illness, hospital indemnity, ID theft protection, legal services program, and pet insurance.
• Free access to mental health resources, life coaching, and more for you and your family members through our Employee Assistance Program.
• Free access to exclusive discounts from nationwide and local retailers through our Discount Marketplace.
• PTO that grows with you, starting with 12 days in your first year.
• A relaxed, business casual dress code that includes jeans and sneakers!

*Based on current benefit offering, which is subject to change with or without notice. Certain benefits are subject to the terms and conditions of the governing plan documents which should be consulted for additional details and eligibility requirements.

• Successfully manage customer accounts, ensuring documents are received in a timely manner.
• Handling of communication and interaction with impound companies that will assist in maximizing repossessions.
• Daily updating of all repossession attempts provided by vendors and determining if additional steps (placement with ‘skip’ vendors) are necessary.
• Ensure all legal notifications regarding repossessions and sales are properly communicated to members (including review of repossession letters for accuracy).
• Handling any repo cancellation requests.
• Review impound accounts for pick up and recovery of seized vehicle, following state and federal guidelines.
• Conduct follow up with agents on accounts assigned for repossession/pick up as needed.
• Authorize/track lien opposition for resolution.
• Prevent lapses and clear up any inconsistencies with updates.
• Assigns accounts to Repossession Company; involuntary, voluntary, abandoned and impounds.
• Documents system and notifies all corresponding departments once vehicle has been secured.
• Reviews accounts for payments or collection arrangements, placing an account on hold or closing request.
• Ensures compliance with state laws regarding the right to cure (RTC), Strict Compliance Letter (SCL), Soldiers and Sailors Credit Protection (SSCRA), and any Bankruptcy protection requirements.
• Processes vehicle reinstatements and/or redemptions.
• Reviews repossession agency invoices, and posts to the AMW screen and forwards to manager for payment.
• Handles impounded vehicles and secures their release.
• This position involves regular access to specified personal information of consumers, including, but not limited to, Social Security numbers and dates of birth.
• Utilize guidelines accurately per established policies and procedures.

• High School Degree or equivalent
• 0-2 years’ experience in sales and customer service
• 2-5 years repossession or auto collections experience is preferred
• Ability to identify and resolve problems in a timely manner.
• Must be solutions oriented and use reason even when dealing with emotional topics.
• Able to work in a team environment and be open to feedback.
• Strong work ethic and ability to work with integrity and handle confidential information.
• Must have current experience with TLX Point of Sale application and Salesforce.
• Sales-oriented mentality and a passion for great customer service.
• Strong written and verbal communication skills.
• Desire and ability to work in a fast-paced, rewarding, and results-driven environment.
• Must be proficient in Microsoft Office Suite.
• Must be at least 19 years of age.

We are honored to be recognized as a Military Friendly Employer and Military Friendly Spouse Employer for four consecutive years and have received designation as a Top Employer for Hispanic and Latinos by HLPA in 2023, 2024, and 2025. Additionally, we have been named one of America’s Greatest Workplace in Financial Services 2025 by Newsweek. 

The Community Choice Financial® Family of Brands ("CCF" or the “Company”), is one of the largest consumer specialty finance organizations in the U.S. We provide our customers, Team Members, and communities the Power of Choice with over 10 brands represented in more than 1,500 brick-and-mortar stores serving 24 states and online product offerings in 20 states. Community Choice Financial® Family of Brands is steadfast in our commitment to help people across the country get access to the short-term financial services they need when they need it the most.

Think you’d thrive here?  Learn more at https://www.ccffamilyofbrands.com/explore-careers

The information contained herein is not intended to be an all-inclusive list of the duties and responsibilities of the job, nor is it intended to be an all-inclusive list of the skills and abilities required to do the job. The Company may, at its discretion, revise the job description at any time, and additional functions and requirements may be assigned by supervisors as deemed appropriate.  Requirements, skills, and abilities included have been determined to illustrate the minimal standards required to successfully perform the position.

Important: The Community Choice Financial® Family of Brands will never ask you for banking or other payment information at any point during the interview or hiring process, nor will we conduct an interview via text message. Any official email correspondence will come from the domains @ccfi.com. In-store positions are in person only.

The Community Choice Financial® Family of Brands is committed to providing an inclusive workplace free of discrimination based on race, color, religion, sex, age, national origin, military status, disability, pregnancy, sexual orientation, gender identity or expression, genetic information or any other characteristic protected by applicable law. Candidates of all backgrounds are encouraged to apply. CCFI Companies, LLC is an equal-opportunity employer.