Title Loan Support Agent

Loan Support Agent

Carrollton, TX (on-site)

The Loan Support Agent is responsible for being a subject matter expert for titles, reviewing inbound requests for completeness and accuracy. You will act as liaison between third-party lenders and their customers, national DMVs, and ELT Vendors to process titles throughout the life of a loan.

Benefits and Perks*

• Paid on-the-job training and a comprehensive new hire program.
• Access to a robust learning management system, full of e-learning modules to help boost your professional and personal development.
• Performance-based career advancement.
• Educational Reimbursement Program.
• Multiple coverage choices for medical insurance, all include telemedicine and medical spending account options (HSA/FSA/Dependent Care FSA).
• Traditional 401(k) and Roth 401(k) Retirement plan with a generous Company match program.
• Company-Sponsored Life and AD&D Insurance.
• Basic and Enhanced Voluntary benefits so you may choose the right coverage at the right price for you and your family. Plans include dental, vision, short-term and long-term disability plans, supplemental life and AD&D insurance, accident, critical illness, hospital indemnity, ID theft protection, legal services program, and pet insurance.
• Free access to mental health resources, life coaching, and more for you and your family members through our Employee Assistance Program.
• Free access to exclusive discounts from nationwide and local retailers through our Discount Marketplace.
• Paid time off that grows with you, starting with 12 days in your first year.
• A relaxed, business casual dress code that includes jeans and sneakers! 

*Based on current benefit offering, which is subject to change with or without notice. Certain benefits are subject to the terms and conditions of the governing plan documents which should be consulted for additional details and eligibility requirements.

• Act as liaison between third-party lenders and their customers and DMVs to perfect incorrect lien information.
• Receive title paperwork and process all incoming title requests for third party lenders serving as the Subject Matter Expert for title questions.
• Organize and keep record of original titles and paperwork for active bank customers.
• Help oversee various tasks at the request of third-party lenders and other service providers including tracking, updating, and reporting title details, releasing titles to bank customers upon full payment transfers of title, and assisting in sale of vehicles, if necessary.
• Provide superior support service utilizing internal processes. May also assist in providing additional services to third party lenders.
• Audit and review email communication and requests for accuracy and completeness.
• Manage the Title Delivery Letters (“TDLs”) for all paper title requests and service.
• Service all questions in the Title Questions Inbox.
• Answer inquiries or concerns by phone or email and always maintain a high level of confidentiality and professionalism.

• High School Diploma or equivalent; Associate’s or Bachelor’s degree preferred.
• Minimum 1+ year in Vehicle Title Processing, Claims or other related field. 
• Strong organizational, follow-up, and written and verbal communication skills.
• Must be detail-oriented and process-driven.
• Ability to multi-task in a fast-paced environment.
• Ability to meet deadlines.
• 10-key experience.
• Must be proficient in Microsoft Office Suite, particularly Word, Excel, and Outlook.
• Ability to work during hours of operation and maintain a full-time schedule of approximately 40 hours per week with regular, predictable attendance.
• Physical demands for this position frequently include: the ability to remain in a stationary position, move about freely inside and occasionally outside of the office, and the operation of mechanical controls, such as a keyboard.

We are honored to be recognized as a Military Friendly Employer and Military Friendly Spouse Employer for four consecutive years and have received designation as a Top Employer for Hispanic and Latinos by HLPA in 2023, 2024, and 2025. Additionally, we have been named one of America’s Greatest Workplace in Financial Services 2025 by Newsweek.

The Community Choice Financial® Family of Brands ("CCF" or the “Company”), is one of the largest consumer specialty finance organizations in the U.S. We provide our Customers, Team Members, and Communities the Power of Choice with over 10 brands represented in more than 1,500 brick-and-mortar stores serving 24 states and online product offerings in 20 states. Community Choice Financial® Family of Brands is steadfast in our commitment to help people across the country get access to the short-term financial services they need when they need it the most.

Wonder if you’ll thrive here? Learn more at https://www.ccffamilyofbrands.com/explore-careers

The information contained herein is not intended to be an all-inclusive list of the duties and responsibilities of the job, nor is it intended to be an all-inclusive list of the skills and abilities required to do the job. The Company may, at its discretion, revise the job description at any time, and additional functions and requirements may be assigned by supervisors as deemed appropriate.  Requirements, skills, and abilities included have been determined to illustrate the minimal standards required to successfully perform the position.

Important: The Community Choice Financial® Family of Brands will never ask you for banking or other payment information at any point during the interview or hiring process, nor will we conduct an interview via text message. Any official email correspondence will come from the domains @ccfi.com. In-store positions are in person only.

The Community Choice Financial® Family of Brands is committed to providing an inclusive workplace free of discrimination based on race, color, religion, sex, age, national origin, military status, disability, pregnancy, sexual orientation, gender identity or expression, genetic information or any other characteristic protected by applicable law. Candidates of all backgrounds are encouraged to apply. CCFI Companies, LLC is an equal-opportunity employer.